Terms and Conditions for Class Registrations/Payments

Refund Policy: Written cancellations will result in an administrative fee of $15 for Heartsaver courses; $10 for Skills Sessions; $25 for BLS or advanced level provider courses; $50 for instructor courses.  Cancellations within 7 days of the course date are not eligible for a refund.

E-books/Keycodes: E-book and keycode purchases are non-refundable.

Rescheduling Policy: Any requests to reschedule must be made by email; phone calls will not be accepted for rescheduling.  You will be charged an administrative fee of $10 for BLS provider courses; $10 for Skills Sessions;   $25.00 for advance level provider courses; $50.00 for instructor course.  You have 45 days from the original course date for a one-time reschedule of your class. If you do not successfully complete the one-time rescheduled course, it will be treated as a new registration and you will be required to pay for a new class. 

No Show:  There is NO Refund for no-shows. Student will have to register and pay for a new class.

Tardy Policy: Please make plans to arrive on time.  Students arriving more than 10 minutes after class start time  will need to reschedule (rescheduling policy applies).

Required Course Materials:  Students who come to class without the required materials (as outlined in the course confirmation emails) will not be allowed to sit for class. You will need to either immediately purchase a book or reschedule.

Instructor Essentials:  The Essentials Key Codes that are purchased along with Instructor courses are non-refundable.

CEUs/CMEs:  We do not issue any CEUs/CMEs.  It is up to attendees to determine if self-reporting is accepted for any CEU/CME requirements.